Refund & Satisfaction Policy

1. 30-Day Money-Back Guarantee

If you are not satisfied with a paid plan, email support@ensju.com within 30 days of your first payment and we will refund it in full — no forms, and no exit interview.

The guarantee applies to your first paid subscription on an account, on either a monthly or an annual plan. We may decline repeated or clearly abusive refund requests.

2. Cancelling Your Subscription

You can cancel at any time from the billing section of your account, which opens the Stripe customer portal. When you cancel, your subscription stops renewing and your paid features remain available until the end of the period you have already paid for. You will not be charged again.

3. Refunds After 30 Days

After the 30-day guarantee window, payments are non-refundable. Cancelling stops future renewals but does not refund the current period. For an annual plan, cancelling after 30 days ends automatic renewal at the end of the paid year; the remainder of that year is not refunded except where required by law.

4. Free Plan

The free plan has no charges, so there is nothing to refund. You can use it for as long as you like, or stop at any time.

5. How Refunds Are Issued

Approved refunds are returned to your original payment method through Stripe. Depending on your bank or card issuer, it may take several business days for the refund to appear.

6. Your Statutory Rights

Nothing in this policy limits any refund or cancellation right you may have under applicable consumer-protection law. If you believe you were charged in error, contact us right away and we will make it right.

7. Contact Us

Refund or billing questions: support@ensju.com.