Terms of Service

1. The Service

Ensju is a monitoring platform for website and API uptime, SSL/TLS certificate expiry, and server and infrastructure metrics, with alerting across multiple channels. We may add, change, or remove features over time.

2. Eligibility and Accounts

You must be at least 18 years old to use the Service. Accounts and sign-in are provided through our authentication partner, Clerk. You are responsible for keeping your credentials secure and for all activity under your account. You agree to provide accurate information and to notify us promptly of any unauthorized use.

3. Plans, Billing, and Payment

The Service offers a free plan and paid subscription plans. Paid plans are billed in advance, monthly or annually, through our payment processor, Stripe. By subscribing, you authorize recurring charges until you cancel.

Subscriptions renew automatically at the end of each billing period at the then-current price. We will give you advance notice of any price change, and continued use after the change takes effect is your acceptance of the new price. You are responsible for any applicable taxes. If a payment fails, we may suspend or downgrade paid features until it is resolved.

4. Money-Back Guarantee and Cancellation

Paid plans are covered by a 30-day money-back guarantee. If you are not satisfied, request a refund within 30 days of your first payment and we will refund it in full. You may cancel at any time; cancellation stops future renewals, and your paid access continues until the end of the current billing period. Full details, including how the guarantee applies to annual plans, are in our Refund & Satisfaction Policy, which is part of these Terms.

5. SMS Notifications

By providing a mobile phone number and opting in to SMS alerts, you authorize Ensju to send you text messages about your monitors — including down, recovery, performance, and other system-status notifications. You may opt out at any time by replying STOP, and you can reply HELP for help.

Message frequency varies depending on the monitors and alerts you configure; some users will receive no SMS for long periods, others will receive several during an incident. Message and data rates may apply, and the rate is set by your mobile carrier and plan, not by Ensju.

Replying STOP unsubscribes the sending number from further messages from this Ensju program; you will receive a single confirmation message and no further messages until you opt in again. Replying HELP returns help instructions and our support contact (support@ensju.com). Carriers and aggregators are not liable for delayed or undelivered messages. Supported in the United States across all major carriers.

Mobile phone numbers, opt-in records, and message content are governed by our Privacy Policy, which is part of these Terms. We do not share or sell this information for marketing or promotional purposes.

6. Acceptable Use

You may configure monitors and install the agent only for systems, endpoints, and networks that you own or are expressly authorized to monitor.

You agree not to:

• use the Service for any unlawful purpose or in violation of these Terms;
• monitor, probe, scan, or test systems you do not own or have permission to monitor;
• use the Service to attack, overload, disrupt, or gain unauthorized access to any system or network;
• circumvent or interfere with the Service's security controls, rate limits, or anti-abuse protections;
• resell, sublicense, or provide the Service to third parties except as your plan permits;
• upload malicious code or otherwise interfere with the operation of the Service; or
• misrepresent your identity or infringe the rights of others.

7. Your Data and Content

You retain ownership of the data and configurations you submit to the Service ("Customer Data"). You grant 17 Solutions a limited license to host, process, and transmit Customer Data solely to operate and provide the Service to you. You are responsible for ensuring you have the right to monitor the targets you configure and for the legality of your Customer Data. Our handling of personal information is described in the Privacy Policy.

8. Intellectual Property

The Service — including its software, design, the monitoring agent, documentation, and the Ensju and 17 Solutions names and logos — is owned by 17 Solutions and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms and your plan. You may not copy, modify, reverse-engineer, or create derivative works of the Service except to the extent that restriction is prohibited by law.

9. Service Availability

We work to keep the Service reliable but do not guarantee uninterrupted availability. The Service may be unavailable for maintenance, updates, or causes beyond our control. Formal service-level commitments (SLAs) are offered only under a separate written agreement. Monitoring results are provided on a best-effort basis and may be affected by network conditions, third-party services, and the inherent limits of checking from a single region.

10. Third-Party Services

The Service relies on third-party providers, including Clerk, Stripe, and our hosting and email providers. Your use of those providers may also be subject to their own terms. We are not responsible for the acts, omissions, or outages of third parties.

11. Mobile App (Android and iOS)

The Ensju mobile companion is distributed through the Apple App Store (iOS) and the Google Play Store (Android). Your installation and use of the mobile app are also subject to the applicable store's terms — the Apple Media Services Terms and Conditions for iOS users, and the Google Play Terms of Service for Android users — in addition to these Terms.

For iOS users (Apple's required EULA terms): These Terms are an agreement solely between you and 17 Solutions LLC, not with Apple Inc. Apple has no obligation to provide maintenance or support for the mobile app. If the mobile app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the mobile app. 17 Solutions, and not Apple, is responsible for any claims relating to the mobile app — including product-liability, regulatory-compliance, and consumer-protection claims, and any claim that the mobile app or your possession or use of it infringes a third party's intellectual-property rights. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as a user of the mobile app on an Apple device. You represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a 'terrorist-supporting' country, and that you are not on any U.S. Government list of prohibited or restricted parties.

The mobile app is view-only: editing monitors, channels, billing, or organization settings is done on the web app at ensju.com.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Ensju is a monitoring and alerting tool; it is not a substitute for your own operational controls, and you should not rely on it as the sole safeguard for any system where a failure could cause injury, loss of life, or significant harm.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, 17 SOLUTIONS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to indemnify and hold harmless 17 Solutions from claims, damages, losses, and expenses (including reasonable legal fees) arising from your Customer Data, your use of the Service, your violation of these Terms, or your violation of any law or third-party right.

15. Suspension and Termination

You may stop using the Service and delete your account at any time, directly from the in-app Settings page on the web or the mobile companion. Account deletion is self-serve, immediate, and irreversible — active subscriptions are cancelled, organizations where you were the only member are deleted along with their data, and your sign-in is removed. We may suspend or terminate your access if you violate these Terms, fail to pay, or use the Service in a way that risks harm to others or to the Service. On termination, you may export your Customer Data for a reasonable period, after which it may be deleted. Provisions that by their nature should survive termination — including ownership, disclaimers, limitation of liability, and indemnification — will survive.

16. Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms with a new "Last updated" date and, for material changes, provide notice. Your continued use of the Service after the changes take effect is your acceptance of the updated Terms.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Wisconsin, without regard to its conflict-of-law rules. Before filing any formal claim, you agree to first contact us at legal@ensju.com and attempt in good faith to resolve the dispute informally for at least 30 days. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Wisconsin, and you consent to the jurisdiction of those courts.

18. Contact Us

17 Solutions LLC, 361 Falls Rd. #663, Grafton, WI 53024, United States. legal@ensju.com.